Refund & Retainer Policy
Transparent Financial Accountability
Frosty Solution delivers bespoke, high-touch engineering work and dedicated performance media management. Because our time, engineering resources, and senior partner hours are irreversibly allocated upon contract inception, we operate under strict, fair financial protocols outlined below.
01.Technical & Engineering Milestone Projects
Custom web and mobile app development projects (Next.js, cloud systems, API integrations) follow structured milestone acceptance:
The initial deposit (typically 40% of the contract value) reserves dedicated senior engineering capacity and initiates architectural planning. This deposit is non-refundable once engineering sprint sprint planning or codebase scaffolding has commenced.
Subsequent milestone invoices are billed upon delivery to a verified staging environment. Clients have ten (10) calendar days to review, test, and submit bugs. Upon formal written sign-off or deployment to production, the corresponding milestone disbursement is finalized and non-refundable.
If a Client elects to terminate an active engineering build prior to completion, the Client is billed for all unbilled hours and work completed to date. Any surplus funds remaining from pre-paid unworked milestones will be refunded within fourteen (14) business days.
02.Performance Marketing & Growth Retainers
Our growth marketing, content calendar, and paid ads management services are structured around recurring monthly retainers:
One-time fees covering CAPI tracking pixel configurations, GTM setups, creative audits, and initial strategy roadmaps are non-refundable once the technical onboarding kickoff call occurs.
Ongoing marketing retainers may be canceled at any time with a 30-day written notice via email to your lead partner. Services continue in full until the end of the 30-day period.
03.Third-Party Advertising Spend (Meta & Google)
Frosty Solution charges strictly for strategic and management agency services. All advertising budget (ad spend) is paid directly by the Client to advertising networks (Meta Ads, Google Ads, TikTok Ads, YouTube Ads, LinkedIn Ads) via the Client's own corporate credit cards.
Frosty Solution holds zero liability and provides zero refunds for advertising spend billed directly to you by third-party ad platforms. All platform ad charges are subject solely to the respective platform's billing terms.
04.Video Post-Production & Creative Revisions
Short-form video assets, marketing reels, and creative deliverables crafted by our creative team include up to two (2) rounds of revisions per video asset at no additional charge. Revisions must be submitted within seven (7) business days of draft delivery. Once approved or published, creative assets cannot be refunded.
05.Refund Inquiries & Dispute Escalation
If you have any questions regarding your billing status, milestone balance, or retainer schedule, our partners are directly available to review your account: